Terms and Conditions
Terms and Conditions of Sale
Last updated: 19 September 2026
1. Seller
The online shop ergo8.pro is operated by Latvolt SIA, registration No. 40203396625, VAT No. LV40203396625. Email: [email protected]. Ergo8 is a brand of Latvolt SIA.
2. Scope
These terms apply to all orders placed on ergo8.pro. If you buy as a consumer, you also have all rights granted to you by mandatory consumer protection law, which these terms do not limit.
3. Products and prices
Product descriptions, dimensions and load capacities are stated on each product page. Prices are in euros (EUR) and include VAT. Delivery costs, where applicable, are shown in the basket and at checkout before you place your order.
4. Placing an order and contract
You place an order by completing checkout and selecting “Place order”. We then send an order confirmation by email; the contract is concluded when that confirmation is sent. If a product turns out to be unavailable, we will inform you without delay and refund any amount already paid.
5. Payment
You can pay by payment card at checkout. Card payments are processed securely by our payment provider (WooPayments, powered by Stripe); we do not store your card details. Where offered, you can also pay in cash when collecting your order in Rīga.
6. Delivery
We deliver to addresses and parcel terminals in Latvia, Estonia and Lithuania. The delivery options available for your address and their costs are shown at checkout before you pay. Details are set out in our Delivery Terms. Unless another delivery time is stated, we deliver no later than 30 days after the contract is concluded.
7. Right of withdrawal (14 days)
If you are a consumer, you may withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods.
To exercise the right of withdrawal, inform us (Latvolt SIA, [email protected]) by a clear statement, for example an email. You may use the model withdrawal form below, but it is not obligatory. It is sufficient that you send your notice before the withdrawal period has expired.
Effects of withdrawal. We will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We use the same means of payment you used, unless you expressly agree otherwise; you will not incur any fees for the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You must send the goods back without undue delay and no later than 14 days after informing us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. See also our Returns page.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Latvolt SIA, [email protected]
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ___
Ordered on ___ / received on ___
Order number: ___
Name of consumer(s): ___
Address of consumer(s): ___
Signature of consumer(s) (only if this form is notified on paper): ___
Date: ___
8. Conformity and complaints
We are responsible for any lack of conformity of the goods under applicable law. As a consumer you may raise a claim about non-conforming goods within two years of receiving them. Please send complaints to [email protected] with your order number, a description of the problem and, if possible, photos. We will reply within 15 days.
9. Dispute resolution
We aim to resolve any issue directly with you. If we cannot agree, a consumer may contact the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs, www.ptac.gov.lv), which also operates an out-of-court consumer dispute resolution body, or the consumer protection authority in their country of residence.
10. Liability
Please install and use the products according to the manual supplied and within the stated load capacity. Nothing in these terms excludes or limits our liability where this is not permitted by law.
11. Personal data
We process personal data in accordance with our Privacy Policy.
12. Governing law
These terms are governed by the laws of the Republic of Latvia. If you are a consumer residing in another EU country, you also keep the protection of the mandatory provisions of the law of your country of residence.